Wonderfully Irate
posted by
Michelle J. on 6/17/2010
I had two nice surprises this week: unhappy customers. What??? Actually, one was pleasantly unhappy and the other was refreshingly honest. Let me explain…
Pleasantly Unhappy wanted to return an item that, for health reasons, we can’t accept. Unfortunately for Pleasantly Unhappy, due to health reasons she couldn’t use it. So we’re stuck in this quandary… what to do? What to do? As I spoke with this woman on the phone, we brainstormed and tried to come up with solutions. The bad news was, we couldn’t take her item back because it was used and so she was out the cost of the item, plus stuck with it. The fantastic news?? She was ok with the bad news. I loved her attitude!! I was preparing myself for an irate person (which would have been justified) on the other end of the line and instead, I got this wonderfully understanding woman, who was actually a pleasure to speak with. Wow.
Customer #2 ordered from us over a year ago and somehow was shipped double his order. Two for the price of one, right? Huh-uh! He wanted to send us the extra one back, said life had gotten busy and time sped by, but it was weighing on his conscience to have an extra item he didn’t pay for and was still sitting unopened in his closet. Amazing!
While I may still be a cynic at heart, my faith in humanity has just bumped up a notch. If either of these two people is reading this, thank you.
Tags:
Faith in Humanity, customer service
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