The Lost Art
posted by
Michelle J. on 6/9/2010
We’ve all had bad customer service experiences… so many it would fill a thousand blogs. What is, sadly, the rare occurrence is good customer service or dare I say it? Exceptional service. (gasp!) I have tried my best in all incarnations of jobs I’ve held to be the exception to the rule, and I’d like to think that most people try to provide the best service they can. But here’s where it gets deep… we shouldn’t just try to be nice because it’s our job and we’re getting paid to be nice. Wouldn’t it be nicer if we all lived by the Golden Rule? “Do unto others as you would have them do unto you.”
I say this because my wonderful neighbor brought over his lawnmower for me to cut the grass. He always gets the yard in between our houses and has even come into my backyard and cut it for me, “since I’m out doing it anyway.” Every time I offer to pay for gas or bake them something, he always shrugs it off, saying this was the way he was raised. If he can help someone who can’t do for themselves, that’s what he’s going to do. As I walked down the street today, I got to thinking about how taken aback I was by his generous nature and thought how sad it was that I felt that way. That’s how I was raised, too, so why was it unbelievable to think that someone else would do something nice just for the sake of doing it? This is what society has become- one in which we are always thinking of ‘what can I get?’ for doing what should come naturally. What a sad state of being.
So now because my neighbor paid it forward, so to speak, I’m going to do the same. See where this ripple effect takes me. I challenge everyone to do the same. It doesn’t have to be a big grand gesture – maybe you decide to mow the entire yard between your house and your neighbor’s next time you’re out. Will that extra couple of swipes down and back really cost you that much? Nah…
Tags:
customer service, golden rule, nice
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